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July 2009

Today: 7/4/2009

Mansfield Box Office Hours
Monday-Friday, 9 am-4:30 pm MST

Location
Mansfield Box Office
Great Falls Civic Center
in the Mansfield Convention Center
2 Park Drive South
Great Falls, MT 59401

Phone
(406) 455-8514

Contact
Keri Langille
Mansfield Box Office
email

Credit Cards Accepted
Visa and MasterCard

Box Office Policies
Sorry, no refunds. Please do not purchase online if you are unsure of your selection or the ticket price. Please note, not all special offers or prices are available online

All patrons, regardless of age, must have a ticket for entrance

Internet, phone and mail orders will be charged a non-refundable $2 per ticket convenience fee

Sorry, unpaid reservations are not accepted

Authorized ticket exchanges will be charged a $2 per ticket exchange fee

Will Call tickets may be picked up during regular hours or at the door, please present picture ID or order confirmation

Patrons who choose to purchase at the door will be offered the next best available seating. Patrons who wish to select their own seat are encouraged to purchase in advance

Illegal drugs or weapons of any type are not permitted in the building

The Mansfield Center for the Performing Arts is a non-smoking building

Etiquette
Please turn off cell phones in the Mansfield Theater

Taking photographs and the use of recording devices is prohibited and may be dangerous to the performers

Please be a courteous audience member and refrain from talking and rustling papers during a performance

Sorry, no food or drink allowed in the Mansfield Theater

Late comers will be seated during breaks in the show and at the House Manager's discretion

In case of an emergency, we may require Patrons to exit quickly and calmly. Please take a moment to find the theater exit nearest you

ADA Policies
ADA compliance requires access for wheelchairs and seating for companion (please ask for complete ADA guidelines)

For patrons in wheelchairs who choose to sit in a regular theater seat, companions may store their wheelchairs in the north or south theater hallways

Using The Site
Events are listed in date order

Use the "browse categories" to help locate a specific event

To find more information about an event, click on "buy tickets" then the underlined name of the performance. The underlined name will bring up a box providing a longer description

To select your own seat when buying tickets, put your cursor on the map in the section where you want to sit, left click to "open" the section to select an available seat

For additional help, please click on the navigation button "FAQ" at the top of the page

Event Parking
Please click on the Mansfield Center for the Performing Arts parking logo below for information on the parking lots surrounding our facility

Promoter Login

Frequently Asked Questions About Buying and Selling Tickets with the Mansfield Box Office

Using The Site

Events are listed in date order.

Please use the "browse categories" to help locate a specific event.
To find more information about an event, click on "buy tickets" then the link that is the underlined name of the show. The underlined name will bring up a box providing a longer description.
To select your own seat when buying tickets, put your cursor on the map in the section where you want to sit. A left click will "open" that section of the map allowing you to see seat availability. For events that are general admission or standing room only no seat map is available.
If you are unsure for any reason on your purchase, please do not complete the transaction as all sales are final. Please call, e-mail or visit the Mansfield Box Office in person for help.

How do I buy online?
The Mansfield Box Office boasts an interactive ticket purchasing system which enables patrons to find and buy tickets easily over the Internet. Search for seats to events or performances using one of the following ways:
By browse categories
By date - click on a date using the calendar
Featured Events - all events are listed in the this section in date order

What is the credit card security code and why do I need to use it during an on-line transaction?
The card security code (CSC) is usually a 3 - or 4 - digit number, that is not part of the credit card number. It is located on the back of a credit card (usually in the signature field). On some cards, all or part of the card number appears before the CSC. The CSC number appears only on the card itself (not on receipts or statements); therefore providing some assurance that the physical card is in the possession of the buyer. CSC is known by different names depending on the type of credit card. CSC is known to Visa as the Card Verification Code (CVV2) and to MasterCard as the Card Validation Code (CVC2).

Are there additional costs if I choose to not purchase in person?
Yes. Tickets sold online, over the phone or by mail are subject to a convenience fee. The convenience fee pays for costs associated with the Mansfield Box Office system. The convenience fee is per ticket and non-refundable.

Where may I purchase tickets in person?
There are two options.

The Mansfield Box Office - located in the Mansfield Convention Center accessed from the south west side of the Great Falls Civic Center. The street address is 2 Park Drive South. The Mansfield Box Office is located on the south west side of the building, look for the sign above the Convention Center side doors. There are no convenience fees for purchases made in person. Hours are Monday-Friday between 9:00 a.m. and 4:30 p.m.
The Theater Box Office is also open 1.5 hours before the start time of an event in the Mansfield Theater. The Theater Box Office is located in the north east corner of the theater lobby of the Civic Center, at the main building access from Central Avenue.
Find driving instruction and see a street view of our facility using this link to Google Maps.

Does the Mansfield Theater offer ADA seating?
Yes. There are wheelchair and companion positions dispersed throughout the main floor of the Theater. Wheelchair positions are open (no fixed theater seat), leaving space that accommodates one wheelchair. The companion positions are also open and are next to the wheelchair positions. For the companion positions, a padded seat will be brought in for patrons. On the Mansfield Theater seating map, these positions are identified in blue.

Patrons needing a wheelchair ramp should use the northeast parking lot and enter the building through the northeast entrance.

Does the Mansfield Theater offer hearing assistance devices for the hearing impaired?
At this time, the Mansfield Theater does not offer headphones or other equipment to assist the hearing impaired. The overall Theater is intimate and the acoustics are excellent so for most performances the sound carries well.

How are the Loge (lower balcony) and the Balcony (upper balcony) accessed?
For both levels, patrons may take stairs or use the Theater's elevator (located on the north side of the Theater lobby) to get to the second floor. To access the balcony, there are fourteen stairs and then 2 stairs per row (either down to the Loge or up to the Balcony).

If I order by phone or the Internet, when and how will I receive my tickets?
Orders default on Will Call, Patrons may select mail when the system is still providing that option.
Tickets are sent using regular mail if they are ordered more than seven days prior to an event. Tickets ordered over the phone are mailed within one working day of an order. Tickets ordered over the Internet are processed immediately and mailed within three working days.

When not purchased in person, ticket orders placed less than seven days prior to an event, are held for pick up in Will Call (Will Call means a ticket is pre-paid) and not mailed.

Upon request, any ticket may be asked to be held in Will Call and not mailed. Will Call tickets may be picked up at the Mansfield Box Office during regular business hours or at the front of house the day of an event.

To pick up a ticket from Will Call, a picture ID, and for Internet orders, a copy of the e-mail confirmation is required.

Who may I call to order tickets over the phone?
To order tickets over the phone, call the Mansfield Box Office, Monday-Friday between 9:00 a.m.-4:30 p.m., 406-455-8514 (Mountain Standard Time). Please leave your name and phone number if you get our voice mail and your call will be returned in the order it is received.

May I purchase tickets if I live in Canada or anywhere outside of the U.S.?
Yes. All prices are in U.S. dollars. If time allows, tickets will be sent via regular mail or they can be held in Will Call and picked up at the time of the event. All tickets will be held in Will Call and not mailed when an event is less than 3 weeks away and shipping is to an address outside of the U.S.